Replacement
- Replacement claims are valid for 10 days from the order delivered date.
- Wrong or damaged product: Contact customer support with images for resolution.
- Replacement for plants: Available if the plant is damaged (e.g., uprooted roots, broken stems, or completely dried leaves). Note: If the plant is not curable.
- Replacement for planters/pots: Available only if the pot has visible cracks.
Refund
- If the customer receives a damaged replacement plant, they are eligible for a refund upon image verification of the replacement.
- If a replacement plant arrives damaged, kindly provide a photo of it in the temporary pot to claim a refund.
- If the customer receives incorrect item(s), they are entitled to a refund.
- If any item(s) are missing from the package, the customer is eligible for a refund upon image or video verification.
- If an item(s) is marked as Return to Origin (RTO) for any reason, the customer is eligible for a refund.
- If the customer has not received the items, but the courier has marked them as delivered, they may request a refund following verification by the courier. The customer must report the issue to our support team within 7 days.
- If the planter is found to have visible scratches or is broken, we will promptly initiate a refund for the item upon image or video verification.
- If few items are missing or received empty box, we require a video of the package being opened to initiate a refund.
Prepaid Orders → Only reshipment allowed (no refund).
Partially Paid Orders → Only reshipment allowed (no refund).
Customer Fault RTO (wrong address, unavailability, refusal) → Reshipment possible. Refunds, if opted, will be processed after deduction of shipping/handling charges.
Disclaimer: By placing an order, you agree to our RTO Policy.
Note:
Plant replacements will be sent in temporary pots only.
For multiple plant replacements, a separate damaged replacement form must be filled for each plant.
