Shipping policy
Shipping Policy – Roots and Steam
At Roots and Steam, we take utmost care to ensure your plants and products reach you in perfect condition and on time. Please read our shipping details below for clarity on order handling, delivery timeframes, and packaging standards.
Order Processing
All orders are processed and shipped within 3 business days from the date of purchase. Once your order is dispatched, you will receive a confirmation message via email (from
support@rootsandstem.com
) and WhatsApp, containing tracking details.
If you do not receive any communication within 3 days of placing your order, please contact our customer support team for assistance.
Shipping & Delivery
We partner with trusted logistics providers including Bluedart, Delhivery, DTDC, and Amazon to ensure reliable and timely delivery across India.
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Standard delivery timeline: 5–9 business days (depending on your location and delivery partner).
Please note that remote or rural locations may experience slight delays.
Packaging & Plant Care
Your plants are shipped in sturdy, breathable, and eco-friendly packaging designed to protect them during transit. The packaging ensures adequate airflow and light exposure, keeping your plants fresh and healthy throughout the journey.
We handle every order with great care to ensure that your plants arrive just as vibrant as they leave our nursery.
Support
For any shipping or delivery-related queries, please contact our support team at
support@rootsandstem.com
or reach out via our official WhatsApp channel.
