HYBRID YELLOW ROSE
HIGHLIGHTS
Water Just Once a Week
Water only when the topsoil feels dry — an empty reservoir doesn’t always mean more water is needed.
10-Day Damage Replacement Guarantee
Damaged or Lifeless? We'll replace it for free!
Replacement
- Replacement claims are valid for 10 days from the order delivered date.
- Wrong or damaged product: Contact customer support with images for resolution.
- Replacement for plants: Available if the plant is damaged (e.g., uprooted roots, broken stems, or completely dried leaves). Note: If the plant is not curable.
- Replacement for planters/pots: Available only if the pot has visible cracks.
Refund
- If the customer receives a damaged replacement plant, they are eligible for a refund upon image verification of the replacement.
- If a replacement plant arrives damaged, kindly provide a photo of it in the temporary pot to claim a refund.
- If the customer receives incorrect item(s), they are entitled to a refund.
- If any item(s) are missing from the package, the customer is eligible for a refund upon image or video verification.
- If an item(s) is marked as Return to Origin (RTO) for any reason, the customer is eligible for a refund.
- If the customer has not received the items, but the courier has marked them as delivered, they may request a refund following verification by the courier. The customer must report the issue to our support team within 7 days.
- If the planter is found to have visible scratches or is broken, we will promptly initiate a refund for the item upon image or video verification.
- If few items are missing or received empty box, we require a video of the package being opened to initiate a refund.
Prepaid Orders → Only reshipment allowed (no refund).
Partially Paid Orders → Only reshipment allowed (no refund).
Customer Fault RTO (wrong address, unavailability, refusal) → Reshipment possible. Refunds, if opted, will be processed after deduction of shipping/handling charges.
Disclaimer: By placing an order, you agree to our RTO Policy.
Note:
Plant replacements will be sent in temporary pots only.
For multiple plant replacements, a separate damaged replacement form must be filled for each plant.
Can I keep Croton Petra in a low-light room?Croton Petra prefers bright light but it can tolerate lower light conditions though its growth may slow down and the leaf colors may not be as vibrant.
Frequently Asked Questions
Share your best answersTo clean the planter remove the inner pot and empty the reservoir. Wash both parts with a mild detergent solution and warm water then rinse thoroughly. Use a cloth or sponge for cleaning and dry with a soft cloth. Avoid harsh chemicals to prevent damage.
Monstera Deliciosa grows quite large so it will need a bigger pot as it matures. Keeping it in a small pot may limit its growth. Repotting it into a larger pot when necessary will support its growth.
The planter has a rust-free powder coating which protects the floor from rust stains. The base of the pot has curved edges. This prevents scratches or dents on the surface it is placed on.
